BPO Full Form? BPO Definition, Types, and Benefits?

BPO Full Form?

The Full Form of BPO is Business Process Outsourcing.

BPO Full Form
BPO Full Form

Table of contents :

What Is BPO?
Categories of BPO?
Benefits of BPO?
Difference between BPO and Call Center?
Top 10 BPO interview questions?
List of Top BPO Companies in India?
Salary Level in BPO Jobs?
Some other BPO full form?

What Is BPO?

BPO is a business term that stands for Business Process Outsourcing. It is a type of outsourcing where companies hire a third-party vendor to handle one or more non-core business functions. On the other hand, you can say that BPO is a company’s cost-cutting strategy, where companies outsource their non-core business functions as they focus on their core business functions. BPO companies provide various types of services like customer support, technical support, data entry, accounting, back-office processing, and also human resource management.

BPO is not a new thing, but the popularity of BPO has grown rapidly in the last few decades, especially in countries where labor cost is relatively low like India, China, the Philippines, etc. BPO has now become a significant segment of the world economy.

Categories of Business Process Outsourcing (BPO)

Basically, BPO is divided into two categories – based on the types of services:

  • Front office service.
    • The main objective of Front-office services is to interact with customers. Examples of front-office services include customer service, technical support, sales, and marketing.
  • Back-office services.
    • In this service, they provide internal business support to the client. Examples of back-office services include payment processing, order processing, and quality assurance.

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Benefits of Business Process Outsourcing (BPO)

  • Cost savings: By outsourcing non-core activities, companies can reduce labor and infrastructure costs, as well as corporate taxes. And when it comes to services, BPO will charge you less than what you would pay in-house for the same service.
  • Increased Efficiency: BPO companies have a wide range of skills, knowledge, and experience that can help your companies improve efficiency and quality.
  • Focus on core activities: By outsourcing non-core operations, companies can focus on their core operations, which can improve overall business performance.
  • Access to specialized expertise: BPO service providers have deep expertise in specific areas like IT, Finance, and HR. So this is where outsourcing can be beneficial for a company that doesn’t have the resources or expertise to perform those specific tasks by itself.
  • Flexibility: Outsourcing is a very good concept for a company because it helps greater flexibility to scale up or down quickly in response to changes in demand or market conditions.
  • Improved customer service: Outsourcing can help to improve customer service by providing 24/7 customer support and other services including access to the latest technology and processes. BPO providers have the skills to effectively handle customer queries and complaints to improve customer satisfaction and loyalty.
  • Time savings: Outsourcing can free up internal resources and reduce administrative burdens, allowing companies to focus on strategic initiatives and high-value activities.

Difference between BPO and Call Center?

A Call center is a part of the client’s business that handles large volumes of inbound and outbound telephone calls. The main purpose of a call center is to communicate with customers and resolve their problems and queries.

On the other hand, BPO is an organization that is responsible for performing a process of another business organization. A BPO service provider can provide a wide range of services, including customer support, technical support, finance and accounting, human resources, and other back-office activities.

Note: A call center can be considered is a BPO, but BPO is not a call center.

Top 10 BPO interview questions?

If you are looking for a BPO job, and are preparing for the interview, then you must keep in mind some common questions that the interviewer may ask you.

  • Please tell me a little about yourself
  • Why do you want to join this company?
  • Why do you want to leave your current job? ( *For the experienced person)
  • What are your hobbies outside of work?
  • What are your core strengths?
  • What is your weakness?
  • How well do you perform under pressure?
  • Where do you see yourself in five years?
  • How much salary are you looking for?
  • Do you have any questions about the company and your job role?

List of Top BPO Companies in India

  • Wipro
  • TCS (Tata Consultancy Services)
  • Genpact
  • IBM
  • Infosys
  • WNS Global services
  • UrbanTimer
  • SunTec India
  • Accenture
  • A1 Call Center

Salary Level in BPO Jobs?

When we hear about BPO companies, the first thing comes to mind is that the salary of this job. Remember one thing the salary level in BPO jobs depends on various factors like your job location, type of BPO job, your experience, company profile, and more. However, the salary range for BPO in India is ₹0.1 lakh to ₹3.2 lakhs, and the average annual salary is approximately 1.7 lakhs.

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Frequently Asked Questions about BPO

Q1. BPO Full Form in Call Centers?

Answer: The full form of BPO is Business-process outsourcing.

Q2. CSR Full Form in BPO?

Answer: The full form of CSR is Customer Service Representative. A CSR is an employee who is responsible for handling customer queries, concerns, and complaints on behalf of a company through various channels such as phone, email, chat, or social media.

Q3. ACCM Full Form in BPO?

Answer: ACCM stands for Assistant Call Center Manager.

Q4. What qualification is needed for a BPO job?

Answer: The basic Education qualification for voice process is 10+2, and for non-voice processes like sales, human resources, and accounting, companies prefer those who basically have completed graduation degrees (B.E, B.Tech, B.com).

Q5. Job Opportunities in the BPO Industry?

Answer: A lot of BPO job opportunities are available in India these days, because as startup companies are growing in India, so you can clearly say that the demand for BPO jobs is also increasing.

Other Category BPO Full Form:
  • BPO Full Form – Business Process Outsourcing (in Business)
  • BPO Full Form – Broker Price Opinion (in the stock market)
  • BPO Full Form – Bankers Pay Order (in Banking)

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